Our Vision
Our ambition is to be the leading model for delivering value all the time in the insurance industry
Our Core Values
Our Core Values are:
Teamwork
Integrity
Customer-focus
Serene Insurance Primary Shareholders are:
First Sky Construction one of the largest local construction firm in Ghana
Volta Serene Hotel The only four star luxury hotel in the Volta region
The following are the Companies within the Group:
- First Sky Commodity: A Cocoa buying Company
- First Sky Bitumen Ltd, it is into the production of Bitumen for road construction
- First Sky Construction:Rate A1 in roads, airports and related structures; B1 in concrete bridges, culvets and other structures; and S! in steel bridges and structures
- Frerrol Rural Bank: A Rural bank with branches in Hohoe, Ho and Kpando
- First Sky Energies- It is into the production of renewable energy
- Volta Serene Hotel: The only 4 star luxury hotel in the Volta region
Serene Insurance has Strong Reinsurance Companies Backing our Business Activities
- Ghana Re the biggest reinsurance company in Ghana.
- African Re
- WAICA Re
- Mainstream Re
- GN Re
Serene is a Well-Capitalized Insurance Company
Our seed capital exceeded the required minimum capital by GHc9 Million. The Capital
Requirement is GHC50 Million Serene raised GHC59 Million.
This makes us financially sound and for that matter customers can rely on Serene
when they are in need.
Our shareholders are committed to helping us truly become:
'The New Face of Insurance'
Client Satisfaction focuse
- We will build a strong foundation of customer advocates
- The customer experience must drive our marketing efforts
- We believe in a satisfied client telling the good Serene Insurance story to others
- Prompt claim payment service will drive customer referrals.
Claim Principle
No outstanding claim should stand in our books one week after receiving the last documents from the claimant
Trivial claims like dents, windscreen damage, or vehicle scratch should be settled in
day after providing the estimate.
Value for Money
"We Provide value for money actuarial and highly competitive rates for our customers."
Technology-based Service Delivery
We have invested a lot in technology to facilitate quality service delivery